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Refund Policy
 
1. For what conditions will the money be paid back to a customer?

Money is refunded to the customer for the following reasons:

a. Order cancellation upon request by customer
In order to cancel the order, a customer may write to us at Contact Us.

The refund percentage varies depending upon the following reasons:

Refund Percentage Conditions
100% When our supplier has not been ordered for any item and the credit card has not been charged.
90% When our supplier has not been ordered for any item but the credit card has been charged.
30% When our supplier has already been ordered for item.
0% When the ordered item is taken away from our store/office for delivery.

b. If the recipient is not satisfied with the product delivered

If the recipient is dissatisfied with our delivered products then we assure cent percent money back to the buyer. We maintain our guarantee upon the following aspects:

- Upon delivery, the recipient instantly declines to accept it and revert it in intact condition to the address mentioned in the Delivery Order.

AND

- Mentioning the reasons of dissatisfaction, the customer mails us citing the Transaction Id along with the name of the sender and the recipient. We value our customer's feedback as it helps us improve our products and services.

c. Unavailability of the color chosen or gift type

When the gift type or color of products chosen by the customer is unavailable in our store (due to shortage in supply) at that definite time and we are unable to fulfill the order within the time as specified, then we inform our customer about it and provide him/her a cent percent refund of money.

d. Destination location of delivery is beyond our reach

We also repay the amount when the area of residence of the recipient is not enlisted in our specified locations of delivery and is beyond our coverage or is inaccessible due to certain reasons.
   
2. How is the money repaid?
  As soon as the criterions mentioned above are met, the refund process will be carried out within 3 days. The customer will be notified about the refund via a mail. This notification must be kept safe to check it against the monthly credit card bill.
   
 
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