Send Cakes to Hyderabad
Customer Support
Home | Delivery Location | Order Status | Payment | Member Login | FAQ | Shopping Cart | Contact Us
Terms and Conditions
  1. The product quality entirely depends upon the goods delivered to us by the brand owners. So, if you are dissatisfied with the product, you may lodge a complaint about it through us.
  2. The displayed Cakes and gifts are just an example. We put our best foot forward to deliver items better than what is shown. Sometimes, it may happen due to some uncontrollable reasons or the availability of Flowers that the actual arrangement differs from that shown. Certain other products like Television, Cycle, Pressure Cooker etc. may vary depending upon their stock or availability. We have the right to change the models/items etc. but keeping in mind to deliver products of the same or higher value to our customers.
  3. If the ordered cake / flowers / sweets / other hand delivered gifts are unavailable in the said city or town, we shall deliver the best quality cake / flowers / sweets / other similar gift items of equal value that is available. We always keep in mind to deliver products of the same or higher value to our customers in such cases.
  4. Our delivery time varies from the same day of placing the order till three business days depending upon the location. For metropolitan cities, we deliver our products on the same day. For major cities and town, the delivery is done within one business day. Within two to three business days the delivery is done for other locations. We reserve the right to reschedule the delivery to an earlier or later date in case of Heavy Rains/ Bandh / Strike.
  5. In case of any unavoidable circumstances, if the delivery is not made, then we assure our customers a 100% money refund.
  6. If a customer/recipient wants to place a complaint against the quality of the delivered product or a wrong delivery, then he/she is requested to do it within 48 hours providing an image of the delivered product. Basing upon the complaint made, the refund or re-delivery will be made but the entire decision is shouldered by the proprietor of the website.
  7. Except the claim of 100% refund for the payment given, any other claim is objectionable until and unless they are made within the same day of delivery/non-delivery.
  8. If a customer wants to cancel an order, he/she has to do it at least 24 hours before the shipment or the date of delivery. In such cases, for the purpose of processing of credit card, 7% of the ordered amount will be deducted. For order modification, the customer needs to inform us 1 day in advance of the date of delivery between 8 a.m. to 8 p.m.
  9. The right to cancel any order is reserved by the owner of the website without showing any specific reason to do so.
  10. All claims are answerable under the authority of local court of Kolkata in India.
  11. Though we make an appointment before delivery but if the recipient or any other representative is absent from the delivery location and the products to be delivered are perishable items, then the delivery is considered to be done.
  12. We cannot guarantee the exact date and time of delivery of the Gift items like Chocolates, Dry Fruits, Leather Bags, Watches etc. that are generally dispatched through courier service.
  13. The cost of the products subjected to MRP restrictions are sold on our website after incorporating the charges for our service, delivery and online transaction which are not shown separately due to technical restrictions. We hope it to be understood.
  14. The bakeries make ready fresh Cakes by 10.30 A.M. Thus it is possible for us to deliver cakes only after that time. Under some circumstances, if our customers request us to store the cake and deliver it in the next morning, we can do it but it is advised not to do so.
  15. Guarantee of delivery is made by us but we do not guarantee you of a specified time. We try our best to match our delivery with your preferred time but cannot assure you of exact timing. Generally we process our orders overlooking the time specified by customers.
  16. We provide FREE delivery within the cities. An extra cost of $1 to $3 is charged for delivering perishable products out of city limits or to villages. For such locations we do not keep the delivery on hold but make it on time and send you a link for paying this extra charge.
  17. The trademarks/logos displayed on the products sold by our website are the properties of their respective owners or companies. The drinks sold by us such as Wine and Champagne (Sparkling Wine) are Non-Alcoholic.
  18. We consider orders including those for Midnight, placed after 4 P.M. IST to be the orders for the next day though we try our best to deliver that order on the same day. We highly appreciate a phone call from the recipient or customer after such urgent delivery is fulfilled.
  19. Refusing Right: HotCakesHyderabad.com reserves the authority to refuse the delivery of any order without any prior information to the customers, but in such cases the entire amount will be paid back to them.
  20. Octroi charges, if any, will be paid by the consignee as it might be applicable in the state of the recipient.
  21. If, for an international order such as duties or taxes levied by the custom department of the country of the recipient, the customer has to bear it and we shall not be held responsible if in such cases.
  22. Cent percent money will be paid back if we are not able to deliver the order. For any other charges such as loss or profits, emotional stress etc. arising because of non-delivery, we shall not be held responsible.
  23. If the customer makes a mistake in giving the complete address or providing wrong information or if the recipient is out of reach, then we would not refund any amount.
  24. POD signed at the reception or by security personnel will be a valid proof of delivery for deliveries made at Hostel, Hotel and Hospital addresses. We always try to get the sign of the mentioned recipient but at these places, due to certain unavoidable and uncontrollable reasons, we cannot guarantee it.
Privacy Policy   Cancellation Policy   Refund Policy   Substituion Policy
Copyright www.HotCakesHyderabad.com, All Rights Reserved.